You know, sometimes a company is super cool and makes your life a little easier. Audible is one of those companies.
No, I’m not being paid to say that.
Recently, Audible piloted a program where audiobooks can be digitally returned. At any time. For any reason. Whaaaaat? It seemed too good to be true, but I figured it wouldn’t be a feature I’d ever use. After all, I’m pretty good about only buying one or two audiobooks at a time and actually listening to the book I buy. Unlike the piles of unread books in my house and on my Nook, I am generally very deliberate and cautious with my audiobook purchases.
Until I made a bad decision.
A few months ago I reviewed Shatter Me, and gave it a pretty bad review. It drove me crazy, but the ending left me hopeful about the rest of the trilogy. Big mistake. I bought the audiobook of Unravel Me on Audible, and found it to be just as annoying as the first book. Ten minutes in and I was done. I put it down and walked away. Tried again the next day — gave it a half hour. No dice. On day three, when I begrugingly pulled up the audiobook like it was a homework assignment, I found myself questioning, “WHY AM I TORTURING MYSELF WITH THIS BOOK!”
Because I spent a credit on that book. And I wanted to get my credit’s worth.
That’s a crap reason to keep reading a book. There are too many books out there — too many AWESOME books — for me to waste eleven hours of my life listening to some super-intense teenage girl wax poetic about how awesome it is to be touched.
Remembering Audible’s new policy, I decided to give it try. It didn’t work from the website, but I was able to call and get the book removed from my account and the credit returned to my credit bank. Hooray!
I appreciate a company that trusts its customers. With all of the DRM issues and the digitization of books, making returns is harder than ever. We’ve all taken it somewhat for granted that a digital book can’t be returned. Audible is changing that notion. And by golly when a company does something awesome, I feel like I need to spread the word.
Curious what I used my refunded credit to buy? It was this little gem:
Have you ever read a terrible book simply because you’d spent money on it and felt obligated to finish?